Report your card lost or stolen
Lost your Debit or ATM Card? No problem! You have the choice to temporarily block your card or to deactivate it entirely when you report it lost or stolen.
You may choose one of the four options below to disable your card:
- Disable your card instantly using Digital Banking - If you are enrolled in Digital Banking, disable your card instantly by logging in online or in the mobile app
- Call the Lost and Stolen Card Center
- Call telephone banking (formerly Security Express)
- Call or email the bank (during business hours)
Blocking will cause any point of sale transactions to be denied, but recurring payments may continue. Any credits to the card will still be allowed. You can unblock your card after blocking it. This is a good option if you're confident you will find your card, or if you just want to temporarily block spending on that card.
Reporting your card lost/stolen will deactivate your card, and any one-time or recurring transactions will be blocked. This cannot be undone, and you will need a new debit card once you report it lost/stolen. This option is best if you're sure you won't find your card or you know it has somehow been used by a scammer.
Choose one of the four options below to disable your card:
1. Log in to Digital Banking to deactivate your ATM or Debit Card instantly
Deactivate your ATM or Debit Card instantly using Digital Banking on a computer
- Log in to Digital Banking on a computer using your Digital Banking ID and password
- On the left side menu, select "accounts"
- Select the account that has the debit card you'd like to block or report lost/stolen
- Click "settings" on the far right
- Click "Card Management" and choose the card you'd like to deactivate
- To block your card, which can be undone, slide the green slider to turn the card off. Transactions will be denied, but recurring payments may continue. Any credits to the card will still be allowed
- To report your card lost/stolen, which can't be undone, choose "Report lost/stolen." This will deactivate your card, and any one-time or recurring transactions will be blocked
Deactivate your ATM or Debit Card instantly using Digital Banking in the Mobile App
- Open the Security Federal Savings Bank App from your smartphone
- Login with your Digital Banking ID and password
- Tap the menu icon, then choose "Accounts"
- Select the account that has the debit card you'd like to block or report lost/stolen
- Select "Card management"
- To block your card, which can be undone, slide the green slider to turn the card off. Transactions will be denied, but recurring payments may continue. Any credits to the card will still be allowed
- To report your card lost/stolen, which can't be undone, choose "Report lost/stolen." This will deactivate your card, and any one-time or recurring transactions will be blocked
2. Call the Lost and Stolen Card Center at 866-546-8273 to block your Security Federal Debit Card or ATM Card
They cannot report your card lost or stolen, but they can temporarily block your card from new point of sale transactions. They'll need the following information to locate your card number:
- Your bank name (Security Federal Savings Bank) and Routing Number (274970607)
- Your name exactly as it appears on your card (for Visa Debit Card)
- Your Full address
- Your daytime phone number
- The reason your card needs to be blocked
- Last 4 digits of your card number if available (you can find this in Digital Banking, on a bank receipt, or on your bank statement)
3. Deactivate your ATM or Debit Card using Telephone Banking (formerly Security Express)
- Dial 1-(800) 889-2265
- Select option 8 to activate or block and ATM or Debit Card
- Select option 2 to block/deactivate your card (you will need your account number)
4. Deactivate your ATM or Debit Card by calling or emailing the bank
This option is only available during normal bank hours
You cannot reactivate your card after reporting it lost or stolen, but you can have a replacement card printed instantly at any branch location. Blocking a card can be undone.